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Terms & Conditions 2017

Acceptance

All orders and transactions between Making It Personal Leeds and the customer are accepted on these conditions of sale only. It is the responsibility of the customer to read such conditions before entering upon a transaction.

Exclusivity

Making It Personal Leeds trading terms and conditions shall apply to the exclusion of any other terms and conditions, unless an agreement is in writing and signed by a representative of Making It Personal Leeds and the Customer.

Price

All prices quoted on Making It Personal Leeds website are in British Pounds Sterling and are excluding postage. This cost shall be quoted to the customer prior to acceptance.

Making It Personal Leeds is entitled to increase the price of goods at any time, however once payment has been made Making It Personal Leeds will honour the price as per the Proof of Order agreement with the customer.

Payment

The customer shall pay for all goods prior to print and dispatch due to the personalised nature of trade unless otherwise agreed in email between Making It Personal Leeds and the customer.

Should an agreement be accepted between Making It Personal Leeds and the customer, Making It Personal Leeds is entitled to invoice the customer for payment on or at any time after dispatch of goods.

In making payment the customer is within agreement that they are the account holder and that sufficient funds are held to honour the payment.

Cancellation

No goods are sold to the customer on a sale or return basis. The customer has no right to reject or return the goods without the consent of Making It Personal Leeds. As goods are personalised a 'cooling off' period is not applicable.

Alterations

Making It Personal Leeds shall endeavour to make amendments to requested orders as timely as possible. However if this request is received after the product has been printed Making It Personal Leeds shall not be liable for the cost of a reprint.

Delivery

Any dates provided for delivery are approximate only, and Making It Personal Leeds is not responsible for the timely receipt of goods once dispatched to the customer. As such, late deliveries will not be refunded, and payment will be pursued due to the personalised nature of our products. Orders not received within 7 working days of dispatch must be reported to Making It Personal Leeds by email. Failure to notify us within this period may result in Making It Personal Leeds not accepting any responsibility for items dispatched and not delivered/received.

Damaged Goods

Damaged goods must be reported to Making It Personal Leeds within 48 hours of delivery by email, failure to do so and Making It Personal Leeds will not accept responsibility and the customer shall not be entitled to reject the goods.

Colour and Sample Matching

Making It Personal Leeds will endeavour to match colours as closely as possible. Exact colour matching onto different substrates is not always possible and Making It Personal Leeds is unable to guarantee an exact match. As such the customer has no right to reject or return the goods on these grounds. All products are printed by hand, as such Making It Personal Leeds shall endeavour to match the colour, and style and positioning on each item however Making It Personal Leeds is unable to guarantee an exact match.

Images

Making It Personal Leeds does not accept responsibility for the quality of images sent to us, 'the higher the quality of image the better the print'.

Errors

Making It Personal Leeds does not accept responsibility for customer input or spelling mistakes on orders. Making It Personal Leeds does not accept responsibility for errors on orders once a printing proof has been accepted by contact with the customer. The customer is responsible for checking all spellings on their proof of order.